Get in touch

We're real people.
Say hello.

No support bots, no ticket queues. When you reach out, you reach us — the team behind every Lightwell property.

How to reach us

Email
hello@lightwellcollection.com
We reply within a few hours
Phone & WhatsApp
+1 (310) 555-0182
WhatsApp preferred for faster response
Based in
Los Angeles, California
Mid-Wilshire, Silver Lake & Harvard Heights
Response hours
Monday – Friday8am – 8pm PT
Saturday – Sunday9am – 6pm PT
Existing guests24/7 emergency line

What can we
help you with?

Booking enquiry
Availability question
Long-term stay
Group booking
Other
We typically respond within 2–4 hours

Quick answers

Why book direct?
You skip platform fees, get our best rate guaranteed, and deal directly with the team — not a support bot.
Is paying by Stripe safe?
Yes — Stripe is one of the world's most trusted payment platforms. Your card data never touches our servers.
Can I book for longer stays?
Absolutely. We offer discounted rates for stays of 2 months or more. Get in touch for a custom quote.
What's the cancellation policy?
Free cancellation up to 14 days before move-in. After that, we retain the first month's fee. Full details in your confirmation.
How does check-in work?
All properties have self check-in via smart lock. We'll send your unique code and full instructions 48 hours before arrival.
Do you allow pets?
Some properties are pet-friendly — ask us! We appreciate guests who treat these homes with care.